FAQ
Can I download and upload my entire list customers at once?
You can upload or download multiple customer contacts at once, however we do not recommend contacting a large batch of clients at one time.
How do I get in touch with support when I need it?
The primary source is a link to our Support Desk within the application. For pre-sales support you can simply use the contact form on the website: https://feedbackconcierge.com/contact-us
Do you have a mobile interface?
Our software is built on a fully responsive HTML5 platform making it 100% browser compatible on both desktop and mobile devices.
Can we set up our own templates?
Yes! You can set up email templates and incentive pages specifically built for each business location.
Which browsers will MyFEEDBACKConcierge.com work happily with?
FeedbackConcierge.com is built on a fully responsive HTML5 platform making it 100% browser compatible on desktop and mobile devices.
Can I cancel, upgrade or downgrade later?
No problem – FEEDBACKConcierge.com is a monthly service and you can cancel at any time. Billing runs on a 30-day cycle so let us know before the end of your billing cycle and you won’t be billed again.
I have a question that isn’t covered here…
We’ll be happy to deal with any queries you may have. Just go to our Contact page at https://feedbackconcierge.com/contact-us/ to get in touch.
Is my business information safe?
Absolutely. We safeguard and protect your data in a number of ways. This is a bit technical but these are a few of the reasons you data is safe with us.
1. We use SSL for all login screens (for all My.FeedbackConcierge.com sub-domains). (Note: SSL is not available when you use a custom domain)
2. Our servers and databases are hosted in a completely secure facility requiring security card and passport ID for access to the facility.
3. Our servers are completely locked down.
4. We securely back-up all our databases to a secure off-site facility twice daily.
So yes, your information is completely safe and secure.
How much does FEEDBACKConcierge cost?
CustomerFeedbackHub has a price plan to suit any organization’s needs. Please view our pricing page at https://feedbackconcierge.com/pricing-plans/ for more information and a plan that suits you.